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How to Submit a Help Desk Ticket

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The best way to get help is to submit a Help Desk ticket. This method will ensure that your request is formally managed by us. It will be immediately seen by nearly all our staff, and there is a full audit trail so we can monitor responses and the level of service provided to you!

To submit a ticket

STEP-1: Login to your Account at https://my.buyingbuddy.com

STEP-2: If you don't see the left menu, click the menu icon in the top bar on the left to show the menu.

STEP-3: Look down the menu, and click the "Help & Support" menu item - then click "New Help Ticket"

STEP-4: You will now see the New Ticket form. Fill in the form with details of your request.

REMEMBER to tell us how to re-create or see any issues you report. Tell us the MLS# of a property that's a problem, or the email of a lead, or the URL of a page where you need help. We LOVE screenshots!

Please include a link to a screenshot or attachments that can help us fully understand the problem you are experiencing or help you need.

Please try to provide the following pieces of information (where relevant) as they will help us to more quickly help you!

  • Page URL where the problem occurs
  • Tell us how to recreate the problem
  • MLS# of property affected
  • Email address and/or name of Lead affected
  • etc

STEP-5: Once ticket is submitted, you will be able to see our responses and reply via email.

IMPORTANT. Sorry - but currently our system is unable to see or use any attachments you send in email - so please login and attach files directly to your ticket.

Updated on March 14, 2022

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