Troubleshooting Installation FAQs

Here are a collection of suggestions for troubleshooting your MBB Plugin installation.

Cant get my listings to display
The most common problem causing listings to not display is using the wrong MLS Agent ID and/or MLS Office ID in a filter.

Perform a "lookup" of one of your listings in the LAC.

This will show MLS Agent ID and MLS Office ID

1. Login to your LAC account.

2. On the left - go to "Listings" - then "My MLS Listings" as shown below:


3. On the next panel, click "Lookup Listing" button up top
Search for one of your ACTIVE MLS#. This will then show the Agent ID and Office ID for this listing

4. You can now ensure correct values in your filter and/or Personal Profile.
NOTE: The "display" widgets default setting - i.e. with NO filter  - is to show the account's "featured listings". See What Are Featured Listings for a full understanding of this
Widget layout is jumbled and unorganized
If you see the layout of fields on your widgets all mixed-up and not correctly formatted, then there are 2 possible solutions.

This is how it can look:

1. Remove prettyprint

You may need to remove the <pre class="prettyprint"> code from around the widget shortcode.

Edit your page and remove the  the <pre class="prettyprint"> code.

2. Remove wpautop

If the problem persists, then the problem may be caused by WordPress using "wpautop".

You may wish to consider removing this by using the following in functions.php
remove_filter( 'the_content', 'wpautop' );
Listing Data Not Updating
Be aware that caching systems that cache your website content will also cache content from Buying Buddy widgets, which means the latest listing details may not be shown.

This is typically caused by WordPress caching plugins - and ANY caching system for ANY website.

This can impact at least all the following:

- Photos not updating for your listing
- Open House times and dates not accurate
- Price inaccurate
- Property status inaccurate (e.g. it sold but still shows active)

This will also impair the ability for search engines to see the latest listings and will therefore impact the indexing of listing pages for SEO.

For example a featured listing page may continue to show listings as Active when they are not, open house properties may be inaccurate, or photos may not update, and so on.

Suggested Solutions
Change your cache time frame to 24 hours (this usually resolves most issues)
Update settings for your caching plugin to exclude all pages that have Buying Buddy Widgets on them
General Troubleshooting Checklist
Here are a list of issues to check when troubleshooting

1. Use the browser debug console (Firebug etc) to check there are no JavaScript errors in your website.

2. jQuery must execute without any errors. If jQuery has errors then the entire execution of all scripts will be broken.

3. Using the WordPress plugin? Always Make sure you have the latest version of the plugin installed.

4. Make sure you are only loading the MBB plugin ONCE. You can check this by looking at the source code of your generated pages.

5. jQuery UI must not be loaded on your website as this will conflict with the jQuery UI that is included with the MBB plugin.

6. Disable jQuery UI and allow this function to be provided provided by the MBB plugin.
Problems with Map Widget and Map Views
PROBLEM: The Map widget (or results map-view) doesn't load correctly, or the map controls (zoom, pan, etc) are not working.

The Google MAP API is probably loading more than once on your website page.
You can determine this by using a code inspector tool such as FIREBUG.

SOLUTION: If your theme or CMS system already loads the Google Maps API then use the following methods to stop the MBB system reloading it.

WordPress:
- Check to see if your WordPress theme can be adjusted to not load Google maps API
- Check other plugins for options that do not load the Google maps API
- Coming Soon! Watch out for our Coyote WordPress plugin release which will have options to control this.

Non-WordPress:
- Add the following "gmap/false" parameters to the end of the MBB JavaScript library call: .... mbbv3/index/acid/XXXXX/gmap/false
Map "Fullscreen View" Layering Issues
PROBLEM: Elements of your web design appear above the "fullscreen" view of the map.

This issue is caused because the elements that are appearing above the map are positioned relative, which means that although our map uses a very high z-index (600000), this is only relative to the container that the map is in.

SOLUTION: You will need to specifically set the z-index of the offending DIV containers to be a lower number than it is currently.

For example, if you have a DIV container for the footer which is appearing above the map - then inspect the code to discover the z-index and change it to be a lower number until the problem is solved.

Updated on February 26, 2022

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