This guide explains the different user types available in Buying Buddy and what each can do. We'll help you understand which type of user access your team members need.
Your Office or Team account already includes 2 Users with full permissions.
User Types at a Glance
Roster Agent
Perfect for office members who need basic listing presence:
- Shows on their own listings
- Has profile page with photo and bio
- Appears in office roster
- Receives notifications about their listings
- Starts at just $10/month for up to 5 agents
See the price list summary, or detailed pricing in your Account
Lead Manager
Ideal for team members actively managing leads:
- Full CRM access
- Lead management tools
- Marketing campaign capabilities
- Email and SMS features
- Starts at $17/month per additional user
Account Admin
Special Lead Manager with extended powers:
- All Lead Manager features
- Account management access
- User management
- Billing access
- System configuration
- At least one required per account
Webmaster
Technical access for website setup:
- Website configuration
- No CRM access
- No charge for this user type
Detailed Permission Comparison
| Feature | Roster Agent | Lead Manager | Account Admin |
|---|---|---|---|
| Profile & Listings | |||
| Display on own listings | ✓ | ✓ | ✓ |
| Profile page | ✓ | ✓ | ✓ |
| Office roster listing | ✓ | ✓ | ✓ |
| Display on all listings | - | ✓ | ✓ |
| Lead Management | |||
| Receive lead notifications | ✓ | ✓ | ✓ |
| View lead details | - | ✓ | ✓ |
| Manage leads | - | ✓ | ✓ |
| Set up property alerts | - | ✓ | ✓ |
| Marketing Tools | |||
| Email campaigns | - | ✓ | ✓ |
| SMS messaging | - | ✓ | ✓ |
| Drip campaigns | - | ✓ | ✓ |
| Administrative | |||
| Manage account users | - | Optional* | ✓ |
| Access billing | - | Optional* | ✓ |
| System configuration | - | Optional* | ✓ |
*Lead Managers can be granted specific admin permissions by an Account Admin
Common Scenarios
Office Setup Example
A real estate office with 20 agents might have:
- 17 Roster Agents for basic listing presence
- 2 Lead Managers for lead handling
- 1 Account Admin for oversight
Team Setup Example
A high-performing team of 5 might have:
- 4 Lead Managers for full CRM access
- 1 Account Admin (team leader)
- 1 Webmaster for technical support
Upgrading Users
Need to upgrade a Roster Agent to Lead Manager?
- Navigate to My Account > Users
- Select the user
- Click Settings tab
- Change Service Level to Lead Manager
- Save changes
Additional Lead Manager Permissions
Account Admins can grant Lead Managers specific administrative permissions:
- Lead management across account
- Report access
- Campaign management
- Auto-responder configuration
- Widget management
- Business Center access
Next Steps
- Ready to add users? See our Adding Users Guide
- Need to manage permissions? Check the Permission Management Guide
- Questions about pricing? See the price list summary, or detailed pricing in your Account